FAQs

SALES

  • Yes! Spark allows you to save and reuse itinerary templates, streamlining your proposal planning process. Plus, the platform keeps a complete version history, so you can easily review and restore previous edits whenever needed.

  • Yes — the Spark base plan allows you to add your own logos to travel itineraries. We also offer an option enabling you to fully personalise your itineraries with your company brand colours, and preferred typefaces.

  • It does — Spark comes equipped with powerful upselling features, including alternative accommodation suggestions and recommended extras. You can also share several itinerary options for the same trip, adapted to different requirements such as length of stay, budget, or level of activity.

  • Yes — the great thing about Spark is any changes made in the itinerary are automatically added to your online proposal - just click refresh. Spark also applies updates to documents making them ready to resend to your clients so you don’t need to worry about manually changing everything yourself, saving time and minimising errors.

  • Yes, we have an integrated image library with high-quality images you can use in your product profiles, itineraries and online proposals. In addition, Spark provides optional accommodation library add-ons that come preloaded with detailed content. These add-ons help you save time, maintain accuracy, and streamline your workflow.

CRM

  • Yes — Spark allows you to easily manage trips via our dashboards for a complete overview of your customer journey. Additionally, you can manage enquiries via our add-on feature enabling you to capture leads from your website enquiry form, email and through manual entry into one centralised dashboard. You can easily validate, assign enquiries to specific agents and analyse performance, helping you streamline your workflow and manage leads more efficiently.

  • Spark goes beyond a traditional travel CRM by combining beautiful itinerary creation with end-to-end trip management tools, all in a single platform. Unlike generic CRMs, Spark is purpose-built for the travel industry and offers comprehensive integrations with other systems to deliver a high-quality, stress-free client experience.

  • Yes, you can! Spark includes an optional forms feature that lets you create and send custom data capture or booking forms to clients. These forms help gather essential trip details, while booking forms also include terms & conditions and secure payment pages, simplifying your client onboarding and booking processes.

PAYMENTS & FINANCE

  • Spark allows you to fully control the currencies you operate in for both client and supplier payments. With our FX rates integration, you can get up-to-date base rates imported to your account whilst also having the flexibility to apply markups, protecting yourself from market fluctuations.

  • Yes, you can set up a custom payment schedule for your clients, with as many instalments as needed as well as calculate cost per trip for individual travellers (based on their participation in events).

  • Yes — Spark makes it easy to generate secure, branded payment links through seamless integrations with leading payment providers like Felloh, Stripe and Paysafe. With these payment links you can: create and send payment links directly to your clients, customize links with your branding and track payment status in real time. Spark automatically updates the trip record as soon as payment is received, reducing manual admin time and keeping financial records organised.

OPERATIONS

  • We believe Spark should be the central hub for your business, and link all your systems together in an effective and intuitive manner. We have a wide range of industry specific integrations already in place but if there’s something specific you want to integrate with, we’re happy to discuss the possibility of a more bespoke set up. View our current integrations here.

  • It can! Spark allows you to generate high-quality PDF versions of your itineraries and proposals for easy printing or offline editing, providing you with the flexibility to share travel plans in the format that best suits your clients.

  • Yes, Spark offers email integration with Google and Microsoft365 via an optional add-on. 

    With Spark’s email integration, you can:

    • Send and receive emails without leaving the platform

    • Create and save branded email templates for consistent client communication

    • Sync your existing email inbox so that all client emails are automatically pulled into Spark

    • Centralize communications to ensure your entire team stays informed and no important messages are missed

    This functionality allows you to manage all client communications directly within the Spark platform, streamlining your workflow and improving team collaboration.

  • Definitely. Spark supports efficient workflow management by letting you assign tasks, monitor enquiry progress, and coordinate your team in one streamlined system via dedicated dashboards. This improves productivity and reduces operational bottlenecks.

  • Yes — Spark features an integrated calendar and task reminder system to help you organise your daily operations, stay on schedule, and never miss important deadlines or follow-ups.

  • Yes, Spark allows you to assign team members to bookings for holiday cover, ensuring continuous communication and support for your clients without disruption. When a team member is assigned to cover a booking, it will appear on their dashboard clearly marked in another colour for clarity.

  • Yes! Spark is built to support multi-brand businesses with flexible configuration options. With our multi-brand setup, you can: manage multiple brands under one Spark account, create and send trips with different branding based on the brand they belong to and ensure a consistent and professional client experience across all brand identities

    Whether you’re a travel agency, tour operator, or service provider with several sub-brands, Spark makes it easy to centralize operations while keeping brand identities distinct.

PRICING

  • Spark offers flexible pricing plans tailored to your travel business’s size, the number of users, and integration requirements. Whether you’re a small agency or a large tour operator, Spark can adapt to fit your specific budget and business needs. For more information or to request a quote, please contact us and one of our friendly team members will be happy to discuss your requirements.